Dealers have an underleveraged opportunity to impact customer loyalty and satisfaction, as well as their own bottom lines. How can they take advantage of the opportunity? By integrating insurance into the sales process. According to a new study from insurance marketplace DealerPolicy, which surveyed 300 dealership executives and 1,000 consumers who purchased a vehicle in the […] [Read More]

The entire team at Cherokee Media Group wishes you a safe and happy holiday season and a joyous new year. Saturday's issue of Best of CMG Premium will be the final regularly scheduled e-newsletter from our team in 2020 before we take a holiday break. We thank you for your interest, support, readership and feedback this year. The Cherokee […] [Read More]

Ford’s model-level strength helped it perform well in the eighth annual Vincentric Best Certified Pre-Owned Value in America Awards. Although Ford won more model-level awards than any other brand with eight, Toyota and Honda also had a strong showing with four model-level awards each. Vincentric president David Wurster said many people in the United States […] [Read More]

If you’ve heard the term “SPAC” a lot in the used-car market this year, you’re not alone.   The term refers to a “special purpose acquisition company,” and at least two well-known used-car players have merged or announced plans to merge with publicly traded SPACs as a means of going public this year. They're taking […] [Read More]

Search engine iSeeCars.com says that buyers have much to consider when buying a used car, such as reliability, safety, and value retention. With those and other factors in mind, buyers looking for a used compact pickup truck should give serious consideration to the Toyota Tacoma, iSeeCars said. “Toyota has a reputation for building indestructible trucks, which […] [Read More]

Most vehicle buyers say COVID-19 affected their buying process in ways they didn’t expect. But as a result, many were more satisfied, according to the J.D. Power 2020 U.S. Sales Satisfaction Index (SSI) Study, released Thursday. J.D. Power redesigned the study for 2020, placing a much greater emphasis on digital retail and remote buying. The […] [Read More]

Improvements in dealer perceptions of used-car inventory and inventory mix were among the bright spots in the latest Cox Automotive Dealer Sentiment Index released Monday. While overall sentiment was down, dealers of all stripes were feeling better about the used cars on their lots. The used-vehicle inventory index was at 41 (out of 100) in […] [Read More]

Jerry Cox, who is chairman and chief executive officer with Potomac Strategy Associates, returned for another appearance on the Auto Remarketing Podcast to discuss one of the most complicated — and potentially deadly — challenges currently facing the industry. Cox shared how more automakers, including General Motors and Volvo, are being caught in the maelstrom […] [Read More]

In a year that has made it difficult for auto dealers and manufacturers alike to maintain — much less gain — traction with consumers, vehicle residual value retention has been a critical area of performance. The economic stress imposed by a pandemic year has placed renewed consumer focus on value as they make long-term decisions in […] [Read More]

Dealerships are currently experiencing a major shift when it comes to the use of technology within their business. From digital retailing to vehicle subscriptions to electrification, dealers are seeing a massive evolution in what their customers are looking for from them. COVID-19 has accelerated this change, giving consumers a taste of what it is like […] [Read More]