They say records are made to be broken. In the case of auto dealerships’ responsiveness to internet leads, it seems they’re made to be broken every year. For the fourth consecutive year, the industry average for responding to inquiries submitted through dealership websites soared to an all-time high in the 2026 Pied Piper PSI Internet […] [Read More]

There’s an interesting dynamic happening now in the electric vehicle market. Sales are down. But customer satisfaction has never been higher. According to JD Power’s 2026 U.S. Electric Vehicle Experience Ownership Study, overall satisfaction among current battery electric vehicle owners is at the highest level in the study’s six-year history, reaching an average ownership index […] [Read More]

Much about the auto industry these days is volatile. The franchise dealership network, on the other hand, has remained remarkably stable. In its 2025 Year-End Automotive Franchise Activity Report, Urban Science reported the number of franchise stores was up last year, but by just 24 rooftops, rising to 18,398 from 18,374 in 2024. The report […] [Read More]

Kevin Roberts, who is director of economic and market intelligence at CarGurus, is back on the Auto Remarketing Podcast to talk about the hot start to 2026 for the retail used-car market. Roberts and Cherokee Media Group senior editor Joe Overby discuss why last month was the strongest January for used-car demand in five years, […] [Read More]

Used Car Week 2025 extended the ongoing conversation about how the wholesale and retail portions of the used-car market aren’t quite as distinct as they used to be. Cherokee Media Group’s Bill Zadeits hosted a fireside chat about the subject with Grace Huang and Lori Wittman of Cox Automotive that’s now available through this episode […] [Read More]

Remember the exploding Takata airbags? While they might seem like old news, Carfax offered a reminder that they’re still a thing, with some 5 million vehicles carrying them currently on the road. This week, Fiat Chrysler Automobiles addressed about 225,000 of those cars, issuing a “Do Not Drive” warning for all of its vehicles with […] [Read More]

Fixed operations continue to evolve as technology and service complexity reshape how dealerships operate. While the automotive industry continues to grapple with issues such as EV uncertainty, pricing pressure, and macro uncertainty, other factors at play are reshaping service departments: warranty, recalls, and technology-driven complexity are now determining who thrives and who leaves money on […] [Read More]

Edmunds editor-in-chief Alistair Weaver joins the Auto Remarketing Podcast from the NADA Show 2026 expo hall, where he talks with Cherokee Media Group senior editor Joe Overby about the Edmunds Top Rated finalists at the convention, how dealers can use the awards to help in their conversations with customers, the importance of such ratings in […] [Read More]

New year, used (car) surprise. In a twist to start 2026, demand for used cars was at its highest level for January in five years, according to the latest CarGurus Intelligence Report. The CarGurus Used Vehicle Demand Index was at 109.7 in January, which beat December’s reading by 4.0% and was up 7.2% year-over-year. Last […] [Read More]

This episode of the Auto Remarketing Podcast takes listeners back to the 2025 Used Car Week Hall of Fame induction ceremony. Hear Jerry Kroshus, Becky Igo and Kathy Ruble share their reaction to being the next three executives who were honored, having played an important role in the development, growth and success of Used Car […] [Read More]