Work Truck Solutions unveiled “significant” updates to its 2-Minute Prospecting, Resource Rack and Vehicle Detail Printing. The company that provides tools for stores that are in the commercial vehicle space said the enhancements can boost a dealership’s ability to streamline workflows, strengthen commercial customer engagement and enhance the sales process. The company explained a seamless […] [Read More]

The auto industry’s most satisfied customers don’t drive electric vehicles. They don’t drive traditional gas-powered cars, either. Owners of hybrid vehicles posted the highest satisfaction scores in the American Customer Satisfaction Index’s ACSI Automobile Study 2024, averaging 82 out of 100 to top gas vehicles (80) and EVs (77), and leading in both the mass-market […] [Read More]

The cyber-attack against dealership software provider CDK Global, took a toll on Asbury Automotive Group’s second quarter financial results — including its used-vehicle operations — said Asbury’s president and CEO, David Hult during the company’s quarterly earnings conference call. Asbury’s same-store retail used vehicle sales going into June, were up 1% however, its same-store used vehicle retail sales ended the quarter on June 30, down 2% to 30,371 units as a result of the CDK outage which started June 19. “Our same-store, used day-supply was ... [Read More]

Getting technicians involved in finding and selling additional repair work, with the help of automated tools, is a key to increasing profitability in dealership service departments, according to a new report from Reynolds and Reynolds. The report, titled The Fixed Operations Golden Metrics, focuses on metrics that drive fixed ops decision-making and how dealerships can […] [Read More]

TrueCar has appointed chief people officer & operations Jill Angel as chief operating officer, effective immediately. The automotive digital marketplace said Angel “is expected to continue to play a significant role in TrueCar’s efforts to meet its long-term operational goals and oversee TrueCar’s sales operations, dealer services and people function.” She will continue to report […] [Read More]

Chicagoland’s new-car dealers’ annual salute to the military raised more than $80,000 for programs to support service members and their families. The Chicago Automobile Trade Association, the metro area’s new-car dealer association, partnered with the USO to host the 11th annual BBQ for the Troops fundraisers, a series of events at member dealerships in July. […] [Read More]

CDK or no CDK, EchoPark kept going full speed ahead in the second quarter of 2024. Sonic Automotive’s used-car stores had another stellar performance, posting quarterly adjusted EBITDA of $7.2 million – a second-quarter record and just short of the record $7.3 million of Q1 – which chairman and CEO David Smith said was “ahead of our previous guidance for a seasonally lighter second quarter, despite headwinds from the CDK outage at the end of June.” In Sonic’s earnings call for the quarter ending June 30, Smith ran through EchoPark’s encouraging numbers for Q2, including ... [Read More]

In its 10th year, CarGurus’ annual Top Dealer Awards have added two new categories to honor dealerships that provide shoppers with exceptional service, guidance, and support. In a news release, the company said the new awards showcase “dealer commitment to customer satisfaction in today’s digital age.” CarGurus president and chief operating officer Sam Zales said, […] [Read More]

They say what goes around, comes around. In this case, what has come back around are two car dealerships, now back in the hands of Mark Escude II after his family’s dealership group sold them a year ago. Escude’s new Escude Automotive Group, based in Greer, S.C., has acquired the local dealerships — Fred Anderson […] [Read More]

Trust Automotive Holdings partner and CEO Edgar Castellanos and Open Road Capital have acquired two dealerships in Costa Mesa, Calif., from Z Nafe, according to Dave Cantin Group, which advised both parties in the transaction. Dave Cantin, CEO of Dave Cantin Group, said the acquisition of the dealerships by Castellanos and Open Road Capital marks […] [Read More]