Vroom, which in January said it would be ending ecommerce operations and winding down its used-car retail business, said last week it expects to complete that wind down by the end of the first quarter and that it has sold “substantially all of our used vehicle inventory.” The company, which also reported fourth-quarter and full-year […] [Read More]

The biggest name in the rental car business is getting a new leader. Hertz Global Holdings announced Gil West, former chief operating officer of Delta Airlines and General Motors’ Cruise autonomous vehicle unit, will take the reins as its CEO effective April 1. He’ll succeed Stephen Scherr, who the company said has decided to step […] [Read More]

Used-car supply is rising at the lower end of the pricing scale – but those cars are getting older. Cars Commerce’s Industry Insights Report for February found the overall supply of used cars was up 2.4% year-over-year, but for vehicles priced less than $30,000, it shot up 7.5% from the same month in 2023. That […] [Read More]

Petra Automotive Products launched a new awards program, designed to increase retention in sales and service for dealerships nationwide. The company said Petra Advantage Rewards provides dealerships with “a fully white-labeled experience to create a strong ‘why buy here’ message for customers.” The program provides an app, a rewards and recognition point program that automatically […] [Read More]

Bob Sight Auto Group has acquired Dale Willey Automotive in Lawrence, Kan., from Greg Maurer, according to Performance Brokerage Services, which brokered the sale. The longstanding Kansas City-area operation, founded in 1970, includes Honda and Chrysler Dodge Jeep Ram stores. Maurer joined the ownership group in 1998 and became sole owner in 2014. Bob Sight […] [Read More]

Kanchana Sundaram acknowledged dealerships are fertile places for fraud to happen. But Experian’s senior director of product and innovation for automotive offered several suggestions for how stores can remain car retailers, not vehicle victims, during this episode of the Auto Remarketing Podcast recorded in Las Vegas at NADA Show 2024. Listen to the episode in […] [Read More]

MileOne Autogroup has joined Universal Technical Institute’s early employment program for automotive technicians at the institute’s Exton, Pa. and Mooresville, N.C. campuses. Selected UTI-Exton and NASCAR Tech students enrolled in the automotive technology program can work 20-30 paid hours weekly as part of the early employment program. Participants who remain with MileOne after graduation will […] [Read More]

Customer satisfaction with the dealer service experience is up, even as wait times for appointments and vehicle service continue to rise, according to the latest research from J.D. Power. The company’s 2024 U.S. Customer Service Index Study found overall customer satisfaction rose by five points on its 1,000-point scale, to 851. The study, in its […] [Read More]

Group 1 Automotive has added another location to its collection — this one in the resort area of Hilton Head, S.C. The dealership group announced the acquisition of Modern Classic Motors, which includes Mercedes-Benz, Sprinter and Honda franchises. The acquisition, which gives Group 1 17 Mercedes-Benz franchises and 13 with Honda, is expected to generate […] [Read More]

Toyota Motor Corp. once again rules the roost when it comes to resale value, sweeping top honors in both brand categories of Kelley Blue Book’s 2024 Best Resale Value Awards for the third consecutive year. The automaker’s signature brand, Toyota, won the top prize of Best Resale Value: Brand, and its sibling, Lexus, again earned […] [Read More]