AutoClaimHelpers.com is looking to change the conversation when it comes to negotiating with customers looking to replace a totaled vehicle. The Toronto-based company, a division of Automall Network, said its North America-wide partner program allows dealers to enhance their customer service offerings at no charge while making it easier to attract new clients and retain […] [Read More]

automotiveMastermind wants to let car dealers look deeper into the minds of potential car buyers. The data and technology provider has launched new machine learning and predictive data algorithms in its Behavior Prediction Score, and has redesigned the Customer Deal Sheet user interface to make it easier to use. The changes, which are available to […] [Read More]

Digital marketing provider Dealers United has added Chad King and Wendy Gill as regional sales vice presidents, hires the company said underscore its commitment to expanding its market presence and enhancing its service to dealers nationwide. King’s 14 years of automotive experience includes stints with Cox Automotive and CarNow, where he most recently served as […] [Read More]

Demand for qualified automotive technicians is high, in large part because the supply of those techs is low. According to the TechForce Foundation’s most recent Technician Supply and Demand Report, almost 800,000 additional technicians are needed by 2027 to fill the gap. But three organizations — the nonprofit Inter-Industry Conference on Auto Collision Repair, dealership […] [Read More]

Cox Automotive brands have a presence in all parts of the auto retail industry. Now it’s putting them all together to create what it’s calling the “first and only true omnichannel car-buying experience.” Retail360 is a suite of tools designed to enable that experience by connecting the entire auto retail ecosystem along every step of […] [Read More]

After a rough first quarter, CarMax saw its net income surge in the second quarter despite a slight slowdown in sales revenue. The behemoth used-car retailer also boosted the amount of inventory it acquired, especially from dealers.    “We're pleased with our team's execution in the second quarter, as we achieve positive sales trends, strong margins, cost efficiencies, and EPS growth, while managing through industry-wide auto loan loss pressure,” CarMax president and CEO Bill Nash said during the earnings call. Net income in the second quarter ... [Read More]

Carvana has added another metro area to the list of markets that can receive same-day vehicle delivery. The online used-car retailer announced its same-day service is now available in the Kansas City, Mo., area, where select customers can take delivery of a vehicle purchase as soon as the same day they place an order on […] [Read More]

This hasn’t been the best of years for CDK Global, but it got some good news Monday. Sonic Automotive, one of the nation’s largest dealership groups with more than 100 locations in 24 states, has extended its agreement with CDK to provide its dealerships with the CDK Dealer Management System and Dealership Xperience Modern Retail […] [Read More]

When is the basic law of supply and demand surprising? Kevin Roberts, director of industry insights and analytics for CarGurus, joins Cherokee Media Group associate editor Andrew Friedlander on the Auto Remarketing Podcast to explain the unexpected rise in August used-car prices, the hole in the used-vehicle market, the Fed’s recent interest-rate cut and his […] [Read More]

DealerOn is expanding its digital marketing capabilities by adding a company. The provider of dealership websites and sales and marketing enablement technology has acquired Sincro, a provider of auto dealership marketing technology, from Ansira. Financial terms of the transaction were not disclosed. DealerOn said integrating Sincro’s technology offerings into its existing products and services allows […] [Read More]