Automotive Resources International revealed Tuesday that it has opened up a sixth call center in North America, this time adding a location in Houston. ARI’s five other North American call centers are located in Maple Shade, N.J.; Grapevine, Texas; Mississauga, Ontario; Montreal and Mexico City. The opening of the Houston facility comes at a time when […] [Read More]

In today’s age of information being readily available at a consumer’s fingertips via the Web, the general manager of a dealership group in California believes consumers are going find everything they want and need to know on used-vehicle buying, so why not give it to them all in one place? This is something the founder […] [Read More]

KAR Auction Services revealed late last week that its AuctionTrac subsidiary — which uses GPS technology to pinpoint a vehicle’s location at an auction — has passed a significant milestone for tracking. The company has now used its GPS tracking system to find more than 1 million units. “This milestone is especially impressive considering we just […] [Read More]

The American International Automobile Dealers Association revealed Thursday an upcoming free Webinar that will highlight dealership employee benefit programs. In an effort to prepare dealers for “rising costs and government-mandated reforms,” the Webinar aims to help stores navigate what AIADA calls an increasingly complex environment for employee benefits. [Read More]

About four months after rolling out the first edition of its Facebook marketing tool for dealers, multimedia and video-marketing technology provider Liquidus has launched an enhanced version of Socialink that is designed to help dealers gain more control over their targeted marketing on the social networking site. Socialink 2.0 can allow dealers to prioritize vehicle video […] [Read More]

Cars.com’s iPhone app has landed the company a top accolade from the Association of Marketing and Communication Professionals. The company was recently chosen out of more than 6,000 entries as a recipient of a MarCom Platinum Award for its automotive shopping app. The MarCom awards are administered annually by the Association of Marketing and Communication […] [Read More]

Has your dealership been held hostage by a social media assassin? You know the kind I’m talking about.  For one reason or another, they’ve had a negative experience with your store, and now they’re using social media to destroy your reputation. You lay awake at night wondering how things got so out of control. What is […] [Read More]

AutoShopper.com’s participating dealers may now find it even easier to promote their used cars to buyers, the company contends. With new software being added to the dealer management structure and a new partnership with software and Web development company Override Pro, the company noted that the changes will allow clients to “improve how they sell […] [Read More]

Calgary-based Quorum Information Technologies achieved positive cash-flow results for the ninth straight period and enjoyed financial increases across the board during the third quarter, the company announced this week. Quorum also revealed its new chief financial officer, appointing controller Marilyn Brown to the role. Jeff Sharpe, who is the existing CFO, is stepping down to […] [Read More]

While many businesses may be closing up shop for the upcoming Thanksgiving weekend, dealerships often keep their doors open to take advantage of what can be a flood of traffic to their lots. But beyond spurring additional foot traffic, the holiday may serve as an opportunity for dealers to snatch up some much-needed used units […] [Read More]