With 70 million of its vehicles in operation today, General Motors says that more than 7,000 customer interactions flow through its GM Customer Assistance Center each day. And at the center of it all is Jim Moloney, general director of customer assistance and relationship services, who has turned to social media and analytics to stay […] [Read More]

AutoTrader.com announced Wednesday that the company recently celebrated eclipsing a major milestone within its Trade-In Marketplace program. There have now been more than 3 million instant trade-in offers generated through this tool since the beginning of 2010. Trade-In Marketplace is designed to help both dealers and consumers by providing the shopper with a guaranteed offer […] [Read More]

Announced earlier this week, AutoUSA Internet Sales Solutions has launched a blog designed to focus on Internet sales and marketing personnel in dealerships. The company contends the blog, titled “The Internet Sales Perspective,” will provide dealers with best practices and tips to help Internet sales managers increase productivity and results within their departments, as well […] [Read More]

Revealed Tuesday, executives from DealerTrack are slated to speak at the upcoming 12th Digital Dealer Conference. The event, scheduled for April 3–5 in Orlando will include the company’s Peter Batten, director of digital retailing solutions, and Dennis Carey, director of inventory management solutions as session leaders. [Read More]

Though in the past, discount jewelry, half-price furniture and bargain tech gear is what comes to mind when consumers turn to eBay, AutoNation and eBay Motors have teamed up to offer a special vehicle promotion.  As part of its nationwide launch, AutoNation Direct, the online sales site for dealer group AutoNation, will be selling more than […] [Read More]

Third-party sales site Cars.com recently revealed that it has become a formally accredited Better Business Bureau company, receiving the BBB’s highest consumer protection rating. Giving the website an A+ rating, the non-profit BBB highlighted Cars.com’s length of time in business, low volume of complaints (as compared to company size), effectiveness in responding to consumer complaints […] [Read More]

Auto/Mate Dealership Systems launched a new blog on Monday meant to be a dealership management system resource for store executives. The blog site called DMS Central is geared to offer content targeted toward dealership personnel who are current users of Auto/Mate’s DMS and for those who are considering switching DMS providers and want to learn […] [Read More]

What would you do if the FTC came knocking on your door? How would you handle what started out as a simple oversight from one employee and turned into a Social Media firestorm?  This is the age of quick-trigger reactions from the buying public.  If you don’t have an already-established Social presence AND a crisis […] [Read More]

To enhance its certified pre-owned offerings, Toyota Motor Sales USA this week reached an agreement with Sirius XM Radio. Buyers of either a Toyota certified model or a Scion certified unit equipped with a SiriusXM radio will receive a three-month trial subscription to satellite radio and available SiriusXM services. Officials highlighted that customers purchasing these […] [Read More]

Dealership review site DealerRater recently revealed enhancements to its reputation tool, the DealerRater Certification program — the first of many “exciting changes” this year, the company shared. First, the company has expanded its DealerRater Push product, a tool which helps dealers to build and balance consumer reviews. Now, the tool has been expanded to include […] [Read More]