GM tops IHS loyalty rankings
IHS Markit recognized auto manufacturers and brands for loyalty leadership at its 21st annual Automotive Loyalty Awards during the Automotive News World Congress on Tuesday night.
General Motors received the evening’s top award, “Overall Loyalty to Manufacturer,” and winners in more than 30 categories were recognized, including Ford for “Overall Loyalty to Make.”
”We are proud to recognize so many loyalty leaders in the automotive industry,” said IHS Markit automotive senior vice president Joe LaFeir in a news release. “Our Automotive Loyalty Awards program highlights the ongoing successes of automakers and brands that continue to win back customers in this hyper-competitive environment. We commend those that are working to improve their efforts in this area.”
Manufacturers and brands are recognized for superior customer retention and conquest efforts during the 2016 model year..
As far as overall loyalty numbers, IHS Markit reports that in 2016 loyalty rate increased 1.3 percentage points.
Of the 17.5 million new vehicle registrations during the 2016 model year, 52.8 percent of customers purchased a vehicle from the same make they already owned, according to IHS Markit.
The following is a complete list of the 2016 Model Year Automotive Loyalty Award winners:
Manufacturer and Make Loyalty Awards
Overall Loyalty to Manufacturer – GENERAL MOTORS
Overall Loyalty to Make – FORD
Most Improved Loyalty to Make – TESLA
Highest Conquest Percentage – JEEP
Most Improved Conquest Percentage – VOLVO
Most Improved Super Loyalists – CADILLAC
Ethnic Market Loyalty to Make – FORD
African-American Market Loyalty to Make – FORD
Asian Market Loyalty to Make – MERCEDES-BENZ
Hispanic Market Loyalty to Make – TOYOTA
Segment Model Loyalty Awards
Luxury Compact CUV – ACURA RDX
Luxury Full-Size SUV – MERCEDES-BENZ GLS
Luxury Mid-Size CUV – LINCOLN MKX
Luxury Mid-Size SUV – MERCEDES-BENZ G-CLASS
Luxury Sport Car – PORSCHE 911
Luxury Traditional Compact Car – LINCOLN MKZ
Luxury Traditional Full-Size Car – MERCEDES-BENZ S-CLASS
Luxury Traditional Mid-Size Car – LEXUS ES
Luxury Traditional Sub-Compact Car – ACURA ILX
Non-Luxury Compact CUV – NISSAN ROGUE
Non-Luxury Compact SUV – JEEP WRANGLER
Non-Luxury Full-Size Three-Quarter To One-Ton Pickup – FORD F-SERIES
Non-Luxury Full-Size Half-Ton Pickup – RAM 1500
Non-Luxury Full-Size SUV – GMC YUKON DENALI XL
Non-Luxury Mid-Size CUV – SUBARU OUTBACK
Non-Luxury Mid-Size Pickup – TOYOTA TACOMA
Non-Luxury Mid-Size SUV – JEEP GRAND CHEROKEE
Non-Luxury Mid-Size Van – CHRYSLER TOWN & COUNTRY
Non-Luxury Sport Car – VOLKSWAGEN GTI
Non-Luxury Sport Mid-Size Car – DODGE CHALLENGER
Non-Luxury Traditional Compact Car – CHEVROLET VOLT
Non-Luxury Traditional Full-Size Car – NISSAN MAXIMA
Non-Luxury Traditional Mid-Size Car – HONDA ACCORD