NextGear bringing self-audit capability to independent dealers
At this year’s Auto Intel Summit + National Remarketing Conference presented by SmartAuction in Cary, N.C.., a trio of experts discussed how digital auditing is now enabling floorplan and wholesale finance companies to “self-audit” physical auto and equipment inventory, leveraging artificial intelligence, machine learning and API integration.
This week, NextGear Capital rolled out that kind of tool, creating a new self-audit feature within its mobile app.
The provider said clients will be able to audit their floorplanned inventory on their own, giving them greater control of the auditing process.
President Scott Maybee explained this approach is built on giving clients the tools they need to succeed, while reinforcing the trust between NextGear Capital and its clients.
“We’re listening to our dealers and meeting them where they are by providing more self-service options to make it easier and faster to do business with us,” Maybee said in a news release. “This enhancement is another way we are investing in our dealers and innovations like our mobile app to deliver a better customer experience.”
This solution was created in partnership with Sopra Banking Software, enhancing the NextGear mobile app launched last June.
NextGear said app deployment has exceeded expectations with a nearly 67% dealer adoption rate.
The company highlighted that clients piloting the new self-audit feature have found it fast and simple with 95% of surveyed users responding that the process is easy to use.
“It was very easy to access and follow,” a dealer from Colorado said in NextGear’s news release.
A Southern California dealer added, “I’m in control. I don’t have to do it first thing in the morning or even in the afternoon.”
NextGear mentioned that feedback from the pilot will be used to enhance the experience for dealer clients.
The company said it is testing the self-audit feature in phases and will continue expanding it to more users throughout the summer.