Independent Dealer Shares Trade-In Profits with Ailing Customer
![shutterstock_2900010-web](https://www.autoremarketing.com/wp-content/uploads/2014/01/shutterstock_2900010-web_0.jpg)
The owner of Stadium Auto could have kept all of the healthy profits he made when he turned trades from a customer who was downsizing due to ill health and serious financial troubles.
Instead, Hassan Rhamatti decided to write out a sizable check back to the customer. Rhamatti called the customer to inform him a sizable gain had been made on the customer’s former vehicles and that he wanted to share.
Store management indicated the customer initially refused, stating that the deal was made and he was happy,
Rhamatti sternly pleaded with the customer, stating, “Don’t make me drive out to your bank and deposit it for you!”
Acting general manager Dan Laube wasn’t surprised at all by Rhamatti’s decision. Rhamatti has operated Stadium Auto in Arlington, Texas, for more than 20 years.
Laube described the event as “a great experience and reinforcement of hope through fair dealings and intelligent consultation driven by two-way honesty in helping people get through the hard times."
“Stadium Auto customers are finding caring people with a genuine interest that is proven by their actions and lifting the spirits of their customers and employees through belief in the giving philosophy,” Laube added.
The healthy performance Stadium Auto made on this series of transaction isn’t an anomaly. Management reported the dealership posted almost 22 percent growth per month during the last quarter.
An interview with Laube who shares more details about Stadium Auto and its market history is available here.