Sara Hoagey learned a lot about dealership operations from having served in practically every job in the store. And now she’s putting her expertise in communicating with customers through all media as the owner and CEO of EliteBDC, which provides BDC training for dealerships and well as providing outsourced BDCs.

In the latest edition of the Auto Remarketing Podcast, recorded during last month’s Used Car Week conferences, Sara joins Cherokee Media Group associate editor Andrew Friedlander to discuss everything from BDC structures, selling cars to out-of-state customers and employee recruitment and retention, to who’s the boss now in her marriage.

Listen to the conversation in the window below.