McLEAN, Va. -

The National Automobile Dealers Association’s online education and training resource launched a new supportive website on Monday containing videos designed to help things run a bit smoother at dealerships.

Connected with NADA University, the association explained that the videos on the new site can help dealers resolve business challenges and create new opportunities for success. The series is titled “Dealer Pain Points.”

NADA noted that these videos showcase brief scenarios and vignettes reflecting “real-life” situations in all areas of the dealership that can impact performance and profitability. The association indicated the videos include tips and strategies from NADA University experts to address the specific “pain point” and find a resolution in each case. 

Examples include: 

—Pain Point: Boosting Online Success. Resolution: Improving Internet Response Time.

—Pain Point: Requirement for Credit Customer Notices. Resolution: Learning to Comply with Risk-Based Pricing.

—Pain Point: Perishable Profits. Resolution: Selling All Service Hours Available.

—Pain Point: Low Service Contract Sales. Resolution: Profit-Building Tools and Training.

—Pain Point: Stolen Service Profits. Resolution: Exception Deviation Reporting.

“For dealers and managers addressing the everyday challenges of running their businesses, the ‘pain points’ website from NADA University informs you with clear, realistic direction on ‘what to do’ to maximize performance for the long-term,” explained John Lyboldt, NADA’s vice president of dealership operations.

“For more detailed assistance on ‘how to do it,’ each ‘pain point’ features an interactive PDF recap of the related training and resources available in NADA University,” Lyboldt added.

To access “Dealer Pain Points,” store managers can scan the QR code with their smartphone or visit www.NADAuniversityblog.com. They can select from the featured videos or search by department and topic.

The association pointed out dealers also can learn how to access all the training and resources of NADA University that addresses each “pain point.”