Tekion is evolving its artificial intelligence offerings.

The cloud-native platform serving the automotive retail ecosystem announced the launch of Tekion AI Agents, which it called “the next evolution of its AI-powered platform.”

Tekion plans to launch a suite of AI agents for the automotive industry, beginning with Tekion AI Agent for Service, which the company said automates workflows such as identifying necessary repairs, initiating approvals and coordinating next steps, while ensuring “the right level of oversight.”

The AI agents are part of Tekion’s Automotive Retail Cloud platform, which is designed to provide full workflow automation, executing tasks and actions on behalf of users and organizations.

The AI agents build on Tekion’s AI Copilot for Service, unveiled during the 2025 NADA show in January. AI Copilot, which the company called a “first step for AI adoption”, is designed to streamline communication between technicians, service advisors and customers.

Tekion said its AI Agents take action, handling complex service processes end-to-end with minimal manual input.

“AI is at the core of Tekion’s vision to modernize and transform automotive retail,” founder and CEO Jay Vijayan said. “Tekion AI is a machine learning model-agnostic, large language model-agnostic and vendor-agnostic AI engine that seamlessly integrates both generative and predictive AI models. That flexibility allows a seamless switch between models, ensuring the best results for our customers.

“Tekion AI is backed by a business context-rich, unified data layer that enables seamless adaptation to the rapidly evolving AI landscape. With Tekion AI Agents, we’re moving beyond insights to real action — automating workflows, enhancing efficiency, and empowering dealership teams to deliver an unparalleled customer experience. Dealers are seeing real value, and this is just the beginning of what Tekion AI will bring to the industry.”

Tekion said its AI Agent for Service automates end-to-end workflows; provides real-time, AI-driven service updates and approvals; cuts down on administrative tasks, allowing advisors to spend more time with customers; and improves profitability by reducing bottlenecks, enhancing upsell opportunities and driving efficiency.

Finley Ewing IV, CEO of Ewing Automotive Group and an early adopter of Tekion AI, said the company’s AI is “revolutionizing our service department by allowing our advisors to focus more on customers and less on manual processes. Seeing AI recognize deferred recommendations, track mileage since the last service and proactively surface insights is beyond impressive.

“This level of automation not only helps technicians and advisors sell valuable services — it ultimately leads to safer cars on the road.”