Artificial intelligence software company Numa has launched what it says is the first AI agent platform for dealerships, designed to address communication breakdowns with customers and provide full visibility into all service communications within the dealership.

With the new platform, Numa is also releasing two new AI agents: the Appointment Agent and the Call Intelligence Agent, the first add-on AI agents for the Numa platform.

In a news release, Numa said it is paving the way for AI agents to scale dealership operations, leading to improved customer experiences and increased service revenues.

The Appointment Agent is designed to book appointments for dealership service departments as well as providing full AI transparency for all calls, including those not booked as appointments. The software is “respectful of dealership customers,” the company said, and hands them off to human service advisors and business development center teams as needed “for the best customer experiences.”

Numa called Appointment Agent “the first pay-for-performance AI in automotive, in which dealers only pay for appointments fully booked by AI.”

The Call Intelligence Agent records, transcribes and automatically summarizes inbound and outbound conversations between service advisors and car owners, Numa said. It’s designed to help dealerships with compliance, analyze and score conversations, and provide tips to service advisors and BDC team members to better handle different customer scenarios.

The agent also gives managers visibility, the company said, providing automated scoring to determine team effectiveness.

“AI agents will change how all enterprises work,” Numa co-founder and CEO Tasso Roumeliotis said. “2025 marks a transformative moment for the automotive industry as AI agents become integral to dealership operations.

“Just as electricity re-architected factories, unlocking efficiency and profitability gains, AI agents will transform dealerships by re-architecting how they operate. Numa is the force behind the transformation, applying AI agents to unlock a new category in automotive — the AI-native dealership.”

In October, Numa closed a $32 million Series B funding round, bringing its total funding to $48 million, and was included on 2024 Inc 5000 list of fastest-growing companies, ranking 168th overall and fourth in the AI industry category thanks to a 2,248% three-year revenue growth rate.

Numa said its AI-native dealership platform has answered more 20 million calls to dealerships, noting the time an average customer spends interacting with Numa’s AI on phone calls has increased by 20%, since 2022 as the technology improved. The company said its agents have “rescued” more than 2.2 million service appointments, saving dealership customers more than $1 billion in repair order revenue.

Numa said it now has more than 700 customers, including Fox Automotive Group, Jim Shorkey Auto Group, Longo Toyota and Norm Reeves Auto Group, and has tripled its dealer management system integrations to cover 90% of the market, adding DealerBuilt, PBS Systems, Reynolds and Reynolds, and Tekion. It has also been selected for OEM certifications with BMW and GM’s In-Market Retail program.