Toyota Dealers to Replace Pedals at Customer Request
TORRANCE, Calif. — If a Toyota customer is not satisfied with the modification to repair his accelerator pedal under the recent recalls, dealers will replace the pedal at no charge, the automaker confirmed Tuesday.
Toyota issued a statement responding to apparent media confusion, "Some news accounts have misinterpreted a letter sent by Toyota to its dealers regarding an improved parts ordering process for accelerator pedals to suggest that this represents a change in Toyota's policies regarding the remedies for its recent recalls.
"Toyota is confident that the remedies it has announced to address sticking accelerator pedals and floor mat entrapment represent a comprehensive solution to these issues. However, if a customer is not satisfied with the modification to his or her repaired accelerator pedal, dealers will replace at no charge," according to officials.
Apparently this policy was included in the automaker's Defect Information Reports filed with National Highway Traffic Safety Administration in November regarding floor mat entrapment and in February regarding sticking accelerator pedals.
Officials also pointed out that the policy is also contained in the official owners' letters sent out about those recalls.