Through Virtual Shopping, Carsforsale.com supports contactless auto sales
Video walkarounds, at-home test drives and driveway delivery are some of the contactless buying options of the new Virtual Shopping communication system from Carsforsale.com.
The company said it is unveiling the new system to ensure car shoppers’ and auto dealers’ safety and ensure seamless and safe buying connections in the wake of COVID-19.
Carsforsale.com chief executive officer Sean Coffman said consumers and auto dealers are “facing new, unique challenges.”
“And this system allows both parties to safely navigate every step of the car buying process in new, contactless ways,” Coffman said in a news release.
Coffman continued, “It's a great step forward in highlighting the incredible efforts of auto dealers and supporting safe shopping for all.”
The company will visibly highlight contactless shopping options on Carsforsale.com inventory listings and on nearly 20,000 Cars For Sale-powered dealer websites. The company said it is doing that to celebrate supportive measures auto dealers are taking to prioritize safety and serve their customers’ needs.
Shoppers will be able to find the following virtual shopping and buying badges:
— Virtual appointments, which allows shoppers to schedule digital sales meetings with dealerships for answering questions such as those about the virtual buying process, discussing inventory, and learning financing options.
— Video walkarounds, in which shoppers can request live video walkarounds with dealerships to view and inspect vehicles in real-time.
— At home test drive, which makes driving before buying still possible because of dealers willing to drop a vehicle off at a shopper’s residence so the shopper can experience a safe, no-commitment test drive and inspection.
— Driveway delivery, which involves delivery of a newly purchased, freshly cleaned vehicle directly to the shopper's driveway. The company says that is a safe service that many local dealers offer.
— Virtual financing, which highlights the availability of online loan applications for contactless financing.
— Online paperwork, which notes dealerships that can complete sales paperwork digitally. That ensures a quick and contactless sale, the company said.
Carsforsale.com says that even as new challenges arise, it seeks to make car buying easier. It said it is supporting and facilitating “seamless connections” with the Virtual Shopping feature.
“At a time when we're all being asked to stay apart, we’re working diligently to provide the tools and resources needed to ensure dealers and car buyers can stay connected, safely,” Carsforsale.com said.
The company added that the need for a new vehicle is real for many people.
Carsforsale.com has seen nearly 14.5 million shoppers across its platforms so far in April, and because that number is climbing quickly, that means demand is still strong.
“With so many active shoppers in market, we have the responsibility to use our platforms to drive awareness of the safe, contactless and convenient buying options available today,” the company said.