Hertz taps Amazon for cloud services to support EV rentals & more
Hertz is charging up its systems to handle a growing number of electric vehicles in its rental fleet by going to the cloud.
On Monday, Hertz announced a collaboration with Amazon Web Services (AWS) to modernize and digitize the Hertz customer experience and key components of its new mobility platform, including enhanced data analytics and vehicle telematics capabilities.
Management explained through a news release that the continued investment in cloud services is part of Hertz’s ongoing commitment to lead in electrification, shared mobility and a digital-first customer experience.
“Tapping the power of the cloud will materially increase our ability to provide better tools to our business in order to serve our global customers,” Hertz executive vice president and chief information officer Tim Langley-Hawthorne said in the news release.
“Working with AWS, and its unparalleled experience in the automotive sector, enables Hertz to deliver a best-in-class, digitally led customer experience and accelerate our technology modernization by leveraging a robust suite of services to drive innovation and agility across the enterprise,” Langley-Hawthorne continued.
Hertz highlighted that its work with AWS will help the company create the future car rental experience that is all-digital and EV-centric.
Hertz said it will leverage AWS to scale the technology that will support its investment in one of the largest electric vehicle rental fleets in North America and one of the largest in the world, including the buildout of its global charging infrastructure.
Executives pointed out that AWS technologies also will help Hertz enhance the customer experience by powering its vehicle telematics platform, which provides vehicle diagnostics data to facilitate better fleet management and support new customer products. These products will further enable a touchless car rental experience with contactless vehicle pickups and returns via the Hertz mobile app.
Additionally, Hertz noted that it will look to accelerate its cloud strategy and transition core infrastructure components from on-premises data centers to AWS. This will support its all-digital strategy and expand its use of services, including the AWS Marketplace, which will provide access to a variety of software and integrated technologies that will support many of the company’s strategic IT priorities.
“AWS is helping Hertz to develop new seamless customer experiences, leverage its electric vehicle fleet, and build and scale its global electric vehicle charging infrastructure,” said Greg Pearson, vice president of worldwide commercial sales at AWS.
“By accelerating its cloud migration and adopting AWS analytics and machine learning capabilities, Hertz can unlock the power of customer and fleet data to build personalized, connected vehicle solutions that will improve the overall driver experience, maximize its existing operations and integrate more sustainable electric vehicles and future mobility options into its operations,” Pearson went on to say.