CHICAGO -

Renovo Services recently recapped how the company successfully implemented its business continuity plan as severe storms ripped through the Midwest and Southeast on March 4.

Renovo chief operating officer Wes Goebel emphasized, “The recent storms in the southeastern United States provided a very real reminder of the importance of system and process redundancy in a large volume business such as repossession management."

Vice president of customers Annie Lowell along with Renovo’s sales and marketing team announced to its clients and agency partners that morning it would be executing its pre-established business continuity plan. 

On short notice, Renovo closed its Nashville, Tenn., office due to the pending violent weather so as to ensure the safety of its employees and their families.

In spite of the office closure, Renovo reported that call response times, order administration and back office functions were completed within their usual expected timeframes, resulting in minimal disruption to their client activities.

Renovo chief information officer Larry Cecil explained, “We developed our business continuity plan so that if outages or other factors beyond our control occurred we would have an established plan of action. We are happy that our proactive efforts have succeeded.”

Renovo’s Nashville office reopened the following Monday morning and reported all employees were safe and sound.

“We thank each of our employees throughout the United States for their exceptional efforts during this period and also appreciate the understanding and concern expressed by our clients and agency partners,” Goebel stressed.

“We recognize, however, the tragedy that has befallen many in the communities we serve and hereby pledge a donation to the American Red Cross’ Disaster Relief fund to assist in the tornado relief efforts,” he concluded.