Rapid Recon introduces one-on-one troubleshooting service for dealer clients
The beginning of a new year often is filled with promotions for exercise; perhaps even using a personal fitness trainer at a gym.
Well, Rapid Recon is taking a similar approach with its newest service to help dealerships get in better shape with regard to its inventory standing tall on the front line faster.
The technology provider called RECON EDGE the answer for solving recon performance and margin compression humps that can erode used-vehicle profitability.
The company explained RECON EDGE is a new, one-on-one master-level performance efficiency troubleshooting service for dealers using Rapid Recon reconditioning workflow software to ensure continuous improvement in their operation.
For instance, analyzing technician workflow and payroll, Rapid Recon said a RECON EDGE troubleshooter solved a $6,700 a month payroll loss attributed to unapplied labor efficiency. A troubleshooter investigating why a dealer had hit a performance plateau in its time-to-line efficiency identified poor workflow in detailing as the reason.
According to a news release, applied recommendations dropped detail time per vehicle to 1.2 days from 3.3 days, making vehicles sell-ready faster.
The company highlighted that RECON EDGE troubleshooters know dealers’ pains, understand their challenges and excel at resolving past performance and efficiency humps.
RECON EDGE experts offer years of experience running and working in dealership fixed or variable operations.
First by telephone and then during a visit to your shop floor, RECON EDGE troubleshooters can:
• Examine challenges brought up during dealers’ routine Rapid Recon performance reviews
• Visit the recon program in person to meet with the dealership’s decision-makers and view the recon department’s communications, process, practices, and people
• Identify performance and workflow issues to isolate inefficiencies in current processes, practices, and goals/objectives
• Determine profitability buried in inefficient, ignored or maladapted processes and practices — comparing the performance figures to realistic optimized numbers that the dealership’s team can attain
The company went on to say that RECON EDGE can solve:
• Shop time inefficiencies
• Time-to-line sale-ready delays
• Personnel performance challenges
• Work- and people-flow bottlenecks and weaknesses
• And a wide-range performance challenges affecting the speed and cost of reconditioning vehicle
RECON EDGE troubleshooters include:
• Dan Anton, performance manager, is Lean/Six Sigma certified. He spent eight years managing variable and fixed operations to reduce reconditioning time to line for one of the largest Jaguar/Land Rover operations in the nation. He joined Rapid Recon in 2019.
• Bradley Orr, performance manager, has a deep background in both variable and fixed operations, including such responsibilities as wholesale and brokerage, used car buyer and manager, general sales manager, and dealer. He joined Rapid Recon in 2019.
• Dustin Jones, performance manager, holds a Nissan Award of Excellence in advising. He spent 14 years in aftermarket and dealership operations across multiple rooftops., notably with multi-store group Lithia. He joined Rapid Recon last year.
For more details, go to www.rapidrecon.com or call Anton at (803) 640-9378.