Three other factors besides vehicle dependability triggered a 34-percent spike during the past 12 years in the average time for a new vehicle to enter the used market for the first time. According to the latest report from the Used Car Guide division of J.D. Power, that average time moved from 48.2 months in 2003 […] [Read More]

Monthly certified pre-owned sales fell on a year-over-year basis for the first time since June 2014, but year-to-date sales are still more than 10 percent ahead and four brands posted best-ever sales results. There were 220,416 certified sales in August, which was off 1.1 percent from August 2014, according to a roundup of CPO sales from […] [Read More]

In 2008, the outset of arguably the worst economic crises since the Great Depression, Jack Cooper Holdings Corp. had 100 employees, says executive chairman Sarah Amico. Six years later, it had around 4,000. But perhaps the more inspiring find is what Amico learned while spending week after week interviewing top managers, executive and board members, […] [Read More]

New-car quality and durability has increased significantly over the past two decades, and this is having a strong impact on how these cars are bought and sold as used vehicles. The latest report from the Used Car Guide division of J.D. Power breaks these changes down into four key areas, one of which involves the […] [Read More]

Why do you love selling cars? This is a question I love to ask dealers. Usually, if I’ve had a chance to get to know them, I can guess. It’s usually one of these four things: The thrill of the chase. The do-or-die, make-it-or-break-it lifestyle of a salesperson is an exciting way to live. You […] [Read More]

With the stock market wobbling at times recently more than that beater on your lot with the really bad tires and alignment, Cox Automotive chief economist Tom Webb and Edmunds.com director of industry analysis Jessica Caldwell each took a turn to consider implications in the auto world. Webb acknowledged when he was assembling the August […] [Read More]

Perhaps vehicle buyers on your lot aren’t interested in every single new bell and whistle a model can have nowadays. Or store personnel isn’t explaining how the technology works thoroughly enough at the time of delivery. Those findings and more are part of the J.D. Power 2015 Driver Interactive Vehicle Experience (DrIVE) Report, which found […] [Read More]

Customer satisfaction with light vehicles fell to the lowest it’s been in over a decade in light of the increasing nature of both recalls of various nature as well as the increase in vehicle prices. That’s according to the American Customer Satisfaction Index, or ACSI, and the results of its ACSI Automobiles Report 2015 released […] [Read More]

Along with listing the top 10 states where used sales climbed most during the second quarter, the latest Used Vehicle Market Report compiled by Edmunds.com indicated that the average used-vehicle retail prices hit a record high in the second quarter. Aided in part by certified pre-owned units, Edmunds' analysis showed retail prices came in at […] [Read More]

Two members of the U.S. Senate Committee on Commerce, Science, and Transportation continued their quest for automotive safety by sending a letter to a Takata executive  requesting that the company “voluntarily recall all vehicles containing Takata airbags.” This request was made by Sen. Richard Blumenthal of Connecticut and Sen. Edward Markey of Massachusetts, citing a recent National Highway […] [Read More]