For dealers, service visits serve as a way to interact and check in with current customers — a convenient way to foster customer loyalty. And Women-drivers.com has just released a list that shows which dealers are succeeding in providing superior service after purchase, according to female customers’ ratings. Topping the list of highest ranked servicing […] [Read More]

When it comes to consumer perception, the top of the leaderboard for car brands has remained stable, but with the “perennial leaders” seeing significant swoons, other brands are closing the gap, according to Consumer Reports. The publication released the results of its 2012 Car-Brand Perception Survey on Tuesday and revealed that Toyota was tops yet […] [Read More]

A pair of domestic badges helped to push new-vehicle registrations up by 12 percent last year, according to an analysis by Edmunds.com. The site’s research found that the growth was paced by a Detroit “renaissance” with some of the biggest increases coming from Jeep and Chrysler, whose registrations grew 55 percent and 48 percent respectively […] [Read More]

Car-shopping activity closed 2011 with a bang; and it appears like January will show much of the same, according to the latest Dataium Auto Shopper Intensity report. The ASI index — which is designed to project car sales 30 to 45 days in advance — showed more than a 10-percent hike in December, with particularly […] [Read More]

The General Motors Foundation announced Monday it will be continuing its support of the Barbara Ann Karmanos Cancer Institute by donating $400,000 to the cancer research center. This brings the foundation’s support of the institute to nearly $6 million over the last 15 years. On top of the donation, GM senior vice president of global […] [Read More]

CarMax today announced that its CarMax Foundation — which is designed to enrich the communities where its associates live and work — has recognized nine employees for the second annual CarMax Cares Community Service Award. These associates, from all over the country, were nominated for the award for their “personal volunteer efforts and leadership in […] [Read More]

TrueCar pinpointed the current vehicle segments with the shortest and longest days’ supply as well as the specific 2011 and 2012 models that are struggling to turn and the ones dealers can’t keep in stock. According to the January 2012 True Trends Report posted Monday, large SUVs, large cars, and large trucks are where the […] [Read More]

Culling in trends from 15 auto sites, as well as the Jumpstart Strategic Insights’ division, a new report from Jumpstart Automotive Group discovered one domestic automaker stood out at the clear winner last year. And taking home this honor is Ford. “Much of Ford’s success can be attributed to an aggressive digital marketing campaign that […] [Read More]

Along with tabulating its North American production performance for 2011, Toyota also shared upbeat reaction the positive findings from a National Academy of Sciences’ National Research Council study about claims of unintended acceleration. The Japanese OEM recalled the comprehensive 162-page report was commissioned by the National Highway Traffic Safety Administration to explore the broad issue […] [Read More]

Kelley Blue Book discovered this week that Toyota recaptured its No. 1 spot for brand loyalty on kbb.com for the fourth quarter of 2011. Analysts pointed out Toyota last appeared in the top position during the third quarter of 2010. For the fourth quarter, the site indicated Toyota’s brand shopping loyalty was at 50.6 percent, […] [Read More]