The industry sees Karen Sutton-Ford as the “epitome of excellence.” The dealer principal of Sutton Ford in Matteson, Ill., has been named the winner of the Ally Sees Her Award. Established by Ally Financial and the National Association of Minority Automobile Dealers (NAMAD) seven years ago, the award recognizes the significant achievements of women of […] [Read More]

Aug. 23 has always been an important date at Holman. It’s the day when founder Steward C. Holman began his automotive journey with a single Ford dealership in New Jersey. But this year, that date has even more meaning as it’s marking the organization’s 100th anniversary. Since opening that Blue Oval store on Aug. 23, […] [Read More]

DealerFire tackled three important aspects of a dealership’s online reviews while compiling a series of recommendations. The provider of dealership marketing solutions began by detailing the impact of positive and negative reviews for dealerships. Then, DealerFire explained the importance of responding to dealership reviews. DealerFire closed by offering a strategy to make the most of […] [Read More]

Dent Wizard International has a new man behind the curtain. The provider of vehicle reconditioning services announced it has promoted chief financial officer Bryan Wynn to president. In a news release, the company said Wynn will lead the finance, growth and development, operations planning and engineering, people, sales operations, supply chain and technology teams. He’ll […] [Read More]

Work Truck Solutions unveiled “significant” updates to its 2-Minute Prospecting, Resource Rack and Vehicle Detail Printing. The company that provides tools for stores that are in the commercial vehicle space said the enhancements can boost a dealership’s ability to streamline workflows, strengthen commercial customer engagement and enhance the sales process. The company explained a seamless […] [Read More]

The auto industry’s most satisfied customers don’t drive electric vehicles. They don’t drive traditional gas-powered cars, either. Owners of hybrid vehicles posted the highest satisfaction scores in the American Customer Satisfaction Index’s ACSI Automobile Study 2024, averaging 82 out of 100 to top gas vehicles (80) and EVs (77), and leading in both the mass-market […] [Read More]

The cyber-attack against dealership software provider CDK Global, took a toll on Asbury Automotive Group’s second quarter financial results — including its used-vehicle operations — said Asbury’s president and CEO, David Hult during the company’s quarterly earnings conference call. Asbury’s same-store retail used vehicle sales going into June, were up 1% however, its same-store used vehicle retail sales ended the quarter on June 30, down 2% to 30,371 units as a result of the CDK outage which started June 19. “Our same-store, used day-supply was ... [Read More]

Getting technicians involved in finding and selling additional repair work, with the help of automated tools, is a key to increasing profitability in dealership service departments, according to a new report from Reynolds and Reynolds. The report, titled The Fixed Operations Golden Metrics, focuses on metrics that drive fixed ops decision-making and how dealerships can […] [Read More]

TrueCar has appointed chief people officer & operations Jill Angel as chief operating officer, effective immediately. The automotive digital marketplace said Angel “is expected to continue to play a significant role in TrueCar’s efforts to meet its long-term operational goals and oversee TrueCar’s sales operations, dealer services and people function.” She will continue to report […] [Read More]

Chicagoland’s new-car dealers’ annual salute to the military raised more than $80,000 for programs to support service members and their families. The Chicago Automobile Trade Association, the metro area’s new-car dealer association, partnered with the USO to host the 11th annual BBQ for the Troops fundraisers, a series of events at member dealerships in July. […] [Read More]