CARY, N.C. -

Below is a Q&A with Amy Taitano, assistant general manager at Manheim Pennsylvania and a 2017 Women in Remarketing honoree. 

Auto Remarketing: What was your path to the automotive industry, and what do you enjoy most about working in the car business?

Amy Taitano: My sister worked at an auction in California (Bay Cities Auto Auction) and I came in to visit her and was in awe. I fell in love with the organized chaos of the auction and the chant of the auctioneers. I started out as an upper block clerk 24 years ago. Still today, my favorite spot is on the block selling cars next to an auctioneer. 

AR: How is the remarketing/used-car segment of the business most different from when you first started out?

AT: Since I first started in the business, the technology has evolved into digital platforms that make it easier to sell cars and make adjustments when weather and other outside issues threaten to disrupt getting vehicles through the lanes.

For example, we had planned a closed in-lane General Motors sale when a blizzard swept through the Northeast on Tuesday, March 14. Our technology allowed us to complete a successful sale, with the help of our sister location Manheim Orlando. The Orlando team set up their block as Manheim Pennsylvania.

We redirected the audio and video and proceeded to host a digital sale from a remote location, and did not skip a beat. We had 81 dealers online during the blizzard purchasing cars while Orlando auctioned them for us and it was seamless. Twenty-four years ago, we would have been forced to cancel the sale.

AR: How would you describe your leadership style and approach to problem-solving?

AT: I would say I am a collaborative leader. I partner with my peer AGMs, who are subject matter experts in their respective areas, to accomplish our shared goals. I prefer direct communication, both with my peers and my direct reports.

AR: What have been some of the top keys to your success in the car business?

AT: Two keys to success for me have been asking for more responsibility and pushing myself. Starting as a part-time lane clerk, my hunger for auction life grew and I needed more! I was offered a full-time position as a receptionist and I jumped at the chance.

This was before we had voicemail, so every day was as hectic as being on the block, and I was able to view the business from our customer’s perspective. I would work with my managers and try to absorb as much information as possible. Our company offers many opportunities for growth and development for its employees; one simply needs to ask. Working for a company that invests so much in its team members is not a job, it’s a career.

AR: Who are some folks, whether in the auto industry or not, that you admire professionally, and why?

AT: My mother was the first strong leader I admired. She is one of the smartest, toughest and most independent women I know. She became a paralegal while raising six children. Both my parents had a strong work ethic. Julie Picard is another person that I admire. She is a strong leader, is humble and has built strong relationships. Julie is one of the most genuine people I have ever met, and she is highly respected in our business. She has taught me a lot, as I was fortunate enough to work with her in Seattle and later when she was my GM at Manheim Pennsylvania. I have been blessed throughout my career with leaders who have been pivotal in my path: Sheri Shima, Cathy Phippen, Jim DesRochers, Diane Barton and Leah Jaye. Each one has mentored me in different ways. I am now working for Joey Hughes; he brings excitement and strong customer relation skills to my world. I have also been blessed with talented peers, including our auction manager and our assistant general managers.  

AR: When you are able to get away from the office or work, what do you enjoy? What are your hobbies, interests, etc.?

AT: I absolutely LOVE music. If there is a concert in town I am more than likely there. I love all genres of music. Music is my therapy. My weakness is a good sale at the mall. I also enjoy supporting my two teenagers in their school and sports activities. Most importantly, my husband, who is the foundation of our home; he keeps us all grounded.  

Read about all of this year's Women in Remarketing honorees in the April 1 issue of Auto Remarketing.