CHARLOTTE, N.C. -

American Lending Solutions recently expanded its relationship with Nationwide Management Services to include client-custom, door-knock and other debtor field services, building on the success of its agent compliance field inspection program that began on Feb. 1.

“Where other companies are just getting their field compliance programs underway, ours is already ahead of the curve,” ALS chief operating officer Marty Chapman said.

“NMSI has exceeded all of our expectations and consistently delivers professional, timely service to us and our base of recovery agents throughout the country,” Chapman continued. “It was a natural fit for us to rely on their services when our national clients needed quality field services beyond standard repossessions.”

Chapman emphasized that ALS has worked hard to maintain compliance in an ever-increasing environment of regulation. When the company implemented its 2013 agent compliance program at the beginning of this year — which included several enhanced requirements for agent certification — ALS turned to NMSI to provide the field-inspection component.

However, ALS pointed out that it chose to conduct its field inspections and other certification work at no expense to the agent.

“We value our agents,” Chapman said. “We understand that agents are under pressure from all sides in these hard economic times, and this was one way to keep from adding more. Our intent is to work with our quality agents to continue producing the kind of results that everyone needs to see.”

Chapman went on to mention that ALS has a dedicated department that handles compliance and utilizes software for compliance management that is fully integrated with its Wombat Recovery Management software platform. 

Initial and ongoing auditing is conducted through the system, utilizing a set of stringent requirements including background checks for agents and verification of such items as insurance, licenses, and bonds.

Once these checks are completed, NMSI is sent out to the agent’s facility to conduct a full inspection, complete a questionnaire and report with the repossession agent, and to obtain pictures of the facility.

All items are reviewed throughout the process and when the inspection is completed, one of the ALS compliance team members gives the file a final review and passes the agent.

“NMSI delivers results for ALS,” NMSI president John Marsh said. “We are in touch with the repossession agents generally within 24 hours to schedule a site inspection at their convenience. Turnaround time averages three to five days for most inspections, and orders are managed through our automated system that provides real-time updates on activities and order completion.”

Building on their successful inspection initiatives, ALS is now also offering customizable field service programs to their clients, which can provide services such as door-knock, field address verification, and verification of collateral condition prior to recovery.

“Putting a hook on the car is only one part of the picture,” ALS president Jose Mendiola said. “Clients need to have access to reliable field service as a part of their overall strategy, and those services should be integrated with the overall recovery and redemption effort to provide the maximum result at reasonable and affordable costs.

“The only way to accomplish that for our clients to continue to innovate, stay on the technical forefront, and offer additional value through strategic alliances,” Mendiola continued.

ALS’ strategic alliances also include full integration between the Wombat System and several national leading recovery management systems such as the iRepo platform for real-time management of orders from clients as well as several other platforms.

Furthermore, ALS is a provider of license plate recognition service through a partnership and full systems integration with Digital Recognition Network.

For more information about the repossession management, skip-Tracing, and other value-added services ALS can provide lenders in all 50 states and select areas of Canada and Mexico, contact Mendiola at (704) 935-5700 ext. 3111 or email at josem@usa-als.com.

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