ROCKVILLE, Md. -

A former president of ACA International, the Association of Credit and Collection Professionals, is one of the main presenters for a series of four training programs meant to create “collection superstars.”

Officials from insideARM.com have rolled out ARM Summer School — a program that is broken up into a four-course learning experience for supervisors and managers. They highlighted the training also includes Web-based self assessments, online virtual learning labs, testing to make sure students have gotten the lesson and even follow- up to help supervisors implement what they’ve learned.

The first of the sessions scheduled for July 20 is to feature Harry Strausser III, former president of ACA who is president of Remit Interact Training & Development.

Along with Strausser, the opening training day titled, “The SuperPower of Trust: Building Authentic Relationships that Accelerate Performance and Boost Loyalty,” is set to include Gary Jensen, chief learning officer at Skills World.

The rest of the training schedule includes:

—July 27: Unmask Your Super Power: How to Use Your Personal Leadership Style to Help Every Employee Achieve Peak Performance with Cheryl Pignotti, vice president of employee services at General Service Bureau.

—Aug. 3: What You Don’t Know Could Hurt You: 5 Skills Every Superstar Supervisor Must Have with David Glezerman, vice president and bursar at Temple University.

—Aug. 10: A Superior Tomorrow: Increasing Employee Performance Through 5 Critical Coaching Skills with Jaci Minges, business analyst at Security National Automotive.

Training orchestrators pointed out there is no travel and there are no full days off the collection floor. The program takes place over four weeks, requiring just a few hours per week.

At the close of each session, insideARM.com said participants will receive a link to an online test and session satisfaction survey. The test will be scored and results will be emailed to participants including their accompanying grade and certificate of completion.

At the end of the entire program, officials indicated an 80-question final exam will be given during the week of Aug. 14-20. This final exam is designed to check for retention and understanding.

The site emphasized participants who score at least 85 percent will receive an official ARM Summer School diploma. Those who fall below the mark will be allowed to retake the final exam for a $30 fee, but must wait 30 days.

“What separates ARM Summer School from other Webinar-based programs is that the training and education process doesn’t stop when the last session is over,” site officials declared.

“Attendees will receive additional worksheets, exercises and challenges for increasing the likelihood that new knowledge transfers into new skills and abilities on the collection floor during the two months that follow ARM Summer School,” they continued. “This includes a voluntary 30-minute phone coaching session.

“The program is taught by five highly-qualified credit and collection professionals who have been there, done that, and have the T-shirt to prove it,” site officials went on to say. “We know. Tests. In the summer. Sorry, if it weren’t rigorous, it wouldn’t be worth it.”

For more details and to register, visit this website.