PASADENA, Calif. -

Remarketing of America recently enhanced its risk management and loss mitigation services by partnering with National Creditors Connection Inc. (NCCI) to provide field contact services for finance companies nationwide.

Officials explained this new service will be fully integrated with ROA MAXX, ROA’s proprietary AssetLink technology, enabling finance companies to access these services, along with all other ROA services, 24 hours a day, seven days a week, to easily track the progress in real-time.

“We are excited about our partnership with NCCI, which will enable ROA to help our clients re-establish right-party contact with delinquent borrowers, and reconnect with these clients to help mitigate loan losses during the collection process,” ROA president and chief executive officer Emory White said.

“If we can help our clients save time, money and retain members/customers, with NCCI assisting in the consumer communication process through this new service versus going down the repossession route, then we’re doing what’s best for our clients,” White continued. “ROA is pleased to add such a reliable source for field contact services for its clients, further fostering its recovery toolset.”

NCCI has more than 22 years of experience servicing the finance industries.  CEO Richard Rodriguez insisted the company understands the importance of re-establishing contact with borrowers face-to-face to gather required information to help reduce delinquency rates.

NCCI can provides a multitude of personal contact solutions that open up the lines of communication to identify options for repayment and to improve the overall collection process.

“Given ROA’s sound business values to always do what’s right for our clients, we feel proud to be able to provide our field contact services for ROA’s portfolio,” Rodriguez said.

“We take great pride in what we do at NCCI, always ensuring the best experience for the borrower, the client and our partners,” he went on to say.

“As a nationwide leader of field contact services, NCCI can provide expertise in serving its clientele with technology, while ensuring compliance with the Fair Debt Collections Practices Act (FDCPA),” Rodriguez added.