Reputation has released the 2022 Automotive Reputation Report, which analyzes customer feedback on more than 20,000 automotive brands and dealerships across the U.S. and Canada as well as thousands more in Europe.

Included in the report are customer sentiment and online reputation rankings of private and public dealer groups in the U.S., as well as individual dealerships here, in addition to several other rankings in the U.S., Canada and Europe.

Among the private dealer groups, Hendrick Automotive Group was No. 1, with a Reputation Score of 861, followed by West Herr Automotive Group (802).

In fact, Hendrick’s score was highest among all groups, public or private, the fourth straight year it has earned this distinction.

In the report, Hendrick Automotive Group president Greg Gach said: “It’s an incredible honor to be recognized as the top-rated public or private dealership for online reputation for a fourth consecutive year.

“We are also proud of every Hendrick Automotive Group dealership who earned a place in the top 150,” Gach said. “Our teammates do an amazing job of providing world-class service, which compels our customers to tell others about their positive experiences with our company. A heartfelt thank you to our teammates for this fantastic achievement.”

Topping the public dealer group list with the highest Reputation Score was AutoNation, with a score of 773. Next was Penske Automotive Group (761).

“We’re thrilled to be the number one-ranked dealer group for Reputation Score. This is a testament to the great work of our 22,000 associates coast-to-coast,” AutoNation executive vice president and chief customer experience officer Marc Cannon said in a news release.

“Reputation score has been a critical benchmark in helping us understand the importance of our online review presence, customer feedback, and satisfaction at AutoNation.”

Among individual dealerships in the U.S., Lovering Volvo Cars Concord in New Hampshire had the highest score (960) followed by Hendrick Lexus Charleston in South Carolina (955).

On a brand level, Subaru top the list for U.S. non-luxury brands, while Lexus took top honors in the luxury category.